Your sales or collections team spends a lot of time on things that are not the job: finding the number in a sheet, dialing it by hand, waiting for the ring, finding the phone switched off, writing "no answer", then starting again. An auto dialer removes all of that, so agents spend their time talking to customers.
Dialer modes in Klamna
| Mode | How it works | Good for |
|---|---|---|
| Preview | The agent sees the customer record first, then clicks call | Key accounts and calls that need preparation |
| Progressive | The system dials the next number as soon as the agent is free | Lead follow-up and collections |
| Predictive | Dials several numbers and connects whoever answers to a free agent, with answering-machine detection | Large lists with low answer rates |
| IVR campaigns | A recorded message; the customer answers by pressing keys | Simple reminders and confirmations |
| AI agent | The AI agent talks to the customer in a natural voice and hands over when needed | Order and appointment confirmation, payment reminders |
Three use cases that keep coming up in Egypt
Sales and lead follow-up
Leads from real-estate or course ads cool off quickly. The dialer pulls new leads into a list automatically, agents call them in turn, and the result of each call is saved on the customer's record in the CRM.
Collections and instalment reminders
Insurance and finance and instalment companies need to call many customers regularly. The dialer builds an automatic list of overdue invoices and respects the calling hours you set and the do-not-call list. An AI agent can handle the simple reminder calls.
Cash-on-delivery order confirmation
Online stores receive many COD orders, and every unconfirmed order may come back. The dialer can pull store orders into a confirmation list. The full workflow is on the COD order confirmation page.
Lists that build themselves
Instead of uploading a sheet every day, you have automatic lists: new leads, tomorrow's appointments, overdue invoices, missed calls and store orders. You can also upload a CSV list for any special campaign.
Under control
- Allowed calling hours per campaign.
- A do-not-call list applied to every campaign.
- A live wallboard for supervisors with calls, agents and campaign results.
- Call recording and quality scoring.
How to start
- Turn on the dialer add-on in your subscription.
- Choose the list source: automatic or a CSV file.
- Pick the mode (preview, progressive, predictive) and calling hours.
- Add agents to the campaign and start.
- Follow results on the live wallboard and adjust.
Read the dialer and campaigns details, or talk to our team to set up your first campaign together.
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