A text message is still the fastest way to reach any phone, even when the customer has no WhatsApp or never replied there. Yet most companies send SMS from a separate provider portal, away from the customer record and the team.
Klamna makes SMS a channel inside the system: from the customer page, from appointments and from campaigns.
Connect the SMS provider you already use
- Use your company's own SMS gateway and your account with the provider you work with.
- Your registered sender name is what the customer sees.
- Credentials are stored encrypted and delivery reports come back automatically.
One message or a whole campaign
- Quick SMS from a contact or lead page, on the web or in the app.
- Appointment reminders by SMS with appointments: ideal for clinics, medical centers and salons.
- SMS campaigns to contacts, leads or a CSV file, with variables such as the name, scheduling and pacing.
- Message part counting (Arabic or English) and a cost estimate before sending.
Examples from Egyptian businesses
- Education center: remind students of the course start date or the last day to register.
- Insurance or finance company: instalment reminders for customers who do not use WhatsApp.
- Online store: an order-status text for a customer who missed the confirmation call.
Compliance without the effort
- Marketing messages go out only inside the allowed hours (default 9 am–9 pm Cairo time); the rest waits.
- An opt-out line is added automatically.
- A do-not-SMS list and opt-outs are respected by every campaign.
- Separate permissions for connecting channels, sending and running campaigns.
Together with WhatsApp and the dialer
Use SMS with WhatsApp campaigns and the dialer: a text for those without WhatsApp, a call for those who did not reply, and every result on the customer record. New leads from ads and web forms can get an SMS in the first minute.