Many organisations need to keep call recordings on their own storage for a long time: insurers and finance companies reviewing sales and collection calls, customer-service centers with quality requirements, or companies with an internal archive. Downloading recordings one by one is not a plan.
With Klamna a copy of your recordings moves to your storage automatically.
Destinations
- SFTP on your own server, with a password or a key.
- Amazon S3 or any S3-compatible storage.
- Google Drive, by connecting a Google account.
You decide
- The schedule: hourly, daily or weekly at the time you choose.
- Which calls: by queue, extension or direction.
- The dated folder layout.
- A backfill of past days on the first run.
Reliable and traceable
- Automatic retries when a transfer fails.
- A daily CSV index with the details of every recording (date, numbers, queue, agent…).
- A separate permission to manage backups.
Recordings stay available in the call center and quality modules; the backup gives you an extra copy under your control. To link recordings to an in-house system, use the API and webhooks.