A customer calls, the line is busy, or the call bounces between colleagues and nobody owns it. At month-end there is no clear answer to simple questions: how many calls were missed, who answered, and what was said? Many Egyptian companies still run on agents' personal mobiles or an old PBX in a server room.
Klamna gives you a complete cloud contact center, managed from one Arabic and English dashboard and usable from anywhere.
Your lines and smart routing
Connect your existing lines through a SIP trunk from your telecom provider, or ask our sales team about the numbers available for your company. Then decide where every inbound call goes: an IVR menu that greets the caller and sends them to the right department, working-hours rules for evenings and holidays, and voicemail when nobody is available.
Queues that respect the caller's time
- Ring strategies that fit how your team works.
- Position announcements so callers know where they stand.
- Overflow to another team when waits grow long.
- Callback instead of waiting on hold.
- Hide the caller's number from agents to protect customer privacy.
- An automatic WhatsApp message to the caller after a queue call.
Work from any device
Agents answer from a desk phone, straight from the browser (WebRTC), from the Android app (iPhone coming), or from the desktop app for Windows and Mac. No wiring, no special hardware, and your team can work from the office or from home.
Everyday call tools
Hold, blind and attended transfer, conference rooms, paging and intercom, and wrap-up codes so every call is categorised. After the call, customers can rate the service in a short CSAT survey.
Supervision without interruption
Supervisors can listen to a live call, whisper to the agent without the customer hearing, or barge in when needed. Calls are recorded for later review, and the live wallboard shows queues, waiting callers and available agents in real time. For deeper evaluation, add the Quality module and score calls with scorecards.
Every call linked to the customer
The caller's number is matched automatically to a contact in the CRM, so the agent sees the full history before answering. With the omnichannel inbox, calls and WhatsApp chats live in the same customer timeline.
Examples from the Egyptian market
- A clinic in Nasr City with a morning rush of bookings: the IVR separates bookings from enquiries and the queue spreads calls across receptionists.
- A real-estate developer receiving calls from ads for a New Capital or North Coast launch: calls go to the sales team in turn, and each one is logged on the lead.
- A shipping and delivery company answering order questions: the agent sees the customer's details before picking up.
Get started in a few steps
- Pick your business from the ready templates, and Klamna sets up working hours, teams and a queue.
- Connect your lines, or talk to our sales team about numbers.
- Add your agents and let them sign in from the browser or the app.
- Adjust the IVR and greetings, and start taking calls.
Every user has permissions based on their role, team leaders see only their teams, and sign-in is protected with two-factor authentication.
Why Klamna?
Because the phone system is part of one platform: calls, WhatsApp, CRM, invoicing, appointments and AI, with a full Arabic interface, handled with Egypt's Personal Data Protection Law No. 151 of 2020 in mind. You can also add AI agents that answer calls with a natural voice in Arabic or English.
Start a free trial, pick your business type, and let Klamna set up your queue, working hours and teams in minutes.