Greater Cairo has the largest concentration of businesses in Egypt: offices in New Cairo and the Fifth Settlement, companies and clinics in Nasr City and Maadi, tech firms in Smart Village, and factories and companies in 6th of October and Sheikh Zayed. They all face the same challenge: customers call and send WhatsApp, while the team is spread across branches, traffic and remote work.
Klamna comes from an Egyptian company with its team in Cairo (Etisalna for Information Technology), and brings the cloud call center, the WhatsApp Business API and a CRM together in one system.
Many branches, one system
A company with a branch in Nasr City, another in October and a head office in New Cairo doesn't need a PBX in every branch:
- All staff on the same account, and each branch can have its own queue, team or extensions.
- One IVR menu routes the caller to the right branch or department.
- Transfer calls between branches in one click, as if they shared an office.
- Management sees everything on one live wallboard and in one set of reports.
Traffic doesn't stop the work
In a city like Cairo, staff can spend hours commuting. With Klamna, agents answer from the browser, the mobile app or the desktop app from anywhere; supervisors follow live calls, listen and coach; and attendance and breaks are recorded in the system. You can run an evening shift from home, or have staff move between branches, without losing oversight. Internal coordination happens in team chat.
Cairo businesses we understand
- Clinics and medical centers: WhatsApp booking and patient reminders. See clinics.
- Real-estate marketing companies: lots of ad leads that need fast follow-up. See real estate.
- Online stores: cash-on-delivery order confirmation.
- Training centers: following up with students and parents. See education and training.
- Customer service centers in larger companies. See customer service.
Support and dealing with us
- Our team is in Cairo, with support Sunday to Thursday, 9 am to 6 pm Cairo time.
- Pay in EGP from the wallet by card, Meeza or mobile wallet through Kashier.
- An invoice from an Egyptian company, and your own sales and invoicing module can send your invoices to the ETA e-invoice system.
- Data is handled with the Personal Data Protection Law No. 151 of 2020 in mind.
Lines and numbers
Connect your company's existing lines from your telecom provider over a SIP trunk, or ask our sales team about the numbers available for your company. The whole set-up is online, with no technician visit.
How to start
- Sign up and pick your business from the ready templates.
- Add branches as teams and queues, and add your staff.
- Connect your lines and WhatsApp.
- Pilot with one branch, then bring in the others.
- Choose a package on the pricing page, or book a call with our team.
Comparing options? See pricing or talk to our team.
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