In Egyptian e-commerce, cash on delivery is the norm, and with it comes the biggest headache: orders that ship and are then refused at the door, customers who do not answer the courier, or addresses missing a building number. Every refused order means shipping both ways, stock tied up and time lost. Meanwhile the support team is buried in "Where is my order?" messages on WhatsApp, Facebook and Instagram.
Klamna adds a clear confirmation step before shipping and brings every customer conversation into one place.
How Klamna serves your store
Confirm orders before shipping
Each cash-on-delivery order can be confirmed in one of three ways, whichever suits you:
- WhatsApp: a confirmation message with the order details; the customer confirms, cancels or corrects the address by replying.
- AI call: with the AI add-on, an AI agent calls in a natural Arabic voice, reviews the order and address and records the result.
- Dialer for your team: an automatic list of COD orders in the dialer that agents call in order, with calling hours and a do-not-call list.
The result goes back to the store, so only confirmed orders ship, or whatever rule you set.
Connect your store
A ready Shopify integration for orders and COD confirmation; any other store or system connects through the API and webhooks.
Every channel in one inbox
WhatsApp, Facebook Messenger, Instagram, website chat and calls share one inbox, with canned replies for order status, exchanges and returns, and conversations assigned to the team.
WhatsApp campaigns and a record per customer
WhatsApp template campaigns for offers and seasons, with AI follow-up of replies, and every customer's orders, chats and calls in the CRM.
Invoices
When needed, issue invoices with sales and e-invoicing and send them to the Egyptian Tax Authority e-invoice system.
What the store template sets up
Sales and support teams, labels such as Exchange / return and Complaint, canned replies for order status and returns, an SLA policy and a satisfaction survey, starter knowledge-base articles on shipping, payment and returns, an AI sales and support assistant, and a draft campaign plus WhatsApp templates for order confirmation and shipping.
An illustrative day at a store
In the morning the overnight orders arrive from the store. Every COD customer gets a WhatsApp confirmation, and anyone who has not replied in time gets a call from the AI agent. A customer in Alexandria corrects the building number in her reply; another cancels before shipping instead of refusing at the door. Support answers "Where is my order?" from one inbox. Before handing parcels to the courier, the supervisor sees only the confirmed orders.
Confirm before you ship. Start with the free trial.