Call Center, WhatsApp & CRM Software Features
Cloud call center, IP PBX, WhatsApp Business API, CRM, auto dialer, e-invoicing and AI, in one platform.
Cloud Call Center
A complete cloud phone system: lines, queues, IVR, call recording and live monitoring, working from the browser, mobile and desktop with no complex hardware.
Learn moreOmnichannel Inbox
WhatsApp Business, Instagram, Messenger, Telegram and website chat in one inbox, with team assignment, canned replies, SLA timers and chatbot menus.
Learn moreCRM
One record per customer: calls, chats, tickets, tasks and quotes, plus leads, accounts, tickets with SLAs, filters and Excel import.
Learn moreAI Agents
AI agents that answer WhatsApp, chats and calls only from your knowledge base, hand over to a person when needed, and summarise and analyse calls.
Learn moreDialer & Campaigns
A dialer with preview, progressive and predictive modes, answering-machine detection, IVR campaigns, AI calls, WhatsApp campaigns and self-building lists.
Learn moreAppointments
A calendar for doctors, specialists and resources, with booking from any channel, WhatsApp reminders and confirmation, and round-the-clock AI booking.
Learn moreQuality Management
Scorecards tied to the actual call, agent acknowledgement and disputes, quality reports, and automatic AI scoring with evidence quotes.
Learn moreSales & E-Invoicing
From quote to tax invoice in Egyptian pounds with 14% VAT, with invoices sent to the Egyptian Tax Authority (ETA) e-invoice system.
Learn moreTeam chat
Internal messaging inside Klamna: direct messages, teams, groups and announcements, instead of personal WhatsApp groups that carry customer data out of the company.
Learn moreIntegrations & API
Connect Klamna to your Shopify store, to CRMs such as HubSpot, Salesforce, Zoho, Odoo and vTiger, or to any store or in-house system through the REST API and webhooks.
Learn moreE-mail Channel & E-mail Campaigns
Bring your company mailboxes into the shared inbox: team replies, assignment, and marketing e-mail campaigns with unsubscribe and open/click tracking.
Learn moreSMS Messages & SMS Campaigns
Send SMS from the customer record, appointment reminders and scheduled SMS campaigns under your own sender name, with allowed hours, opt-outs and delivery reports.
Learn moreLead Capture: Web Forms & Lead Ads
Every lead from your website or from Facebook, Instagram, TikTok and Google lead ads lands in the CRM instantly, is assigned, and gets a WhatsApp welcome and a call within minutes.
Learn moreReport Builder & Custom Fields
Build your own reports on calls, chats, customers and sales: filters, grouping, measures and charts, then share, schedule or export them to Excel.
Learn moreCall Recording Backup
Copy call recordings automatically to your SFTP server, Amazon S3 or Google Drive on your own schedule, with filters, dated folders and a daily index file.
Learn moreAI Quotes & a Knowledge Base per Brand
The AI agent prepares a quote in EGP from your catalogue and sends it as a PDF in the chat, and answers only from the knowledge base of your own brand.
Learn moreBuild Your Own Package & Subscribe Online
Sign up free, choose packages, users, channels and add-ons, and pay in EGP from a wallet you top up by card, Meeza or Vodafone Cash; everything works right away.
Learn moreTalk to us
Leave your details and our team will contact you within one working day.
- Arabic & English, full right-to-left
- Invoices linked to the ETA e-invoice system
- Official WhatsApp Business API