Cloud call center, WhatsApp and CRM in one platform

Klamna is a cloud customer-service and sales platform. In one system you get a cloud call center (numbers, IVR, queues, call recording), a shared inbox for WhatsApp Business, Messenger, Instagram, Telegram and website chat, a CRM with tickets, quotes and invoices, appointments, campaigns, a dialer and AI agents.

It works in Arabic and English and is provided in Egypt by Etisalna for Information Technology, based in Cairo.

Yes. When you sign up you get a free trial. You pick your business (for example clinic, online store, shipping and delivery, real estate or a training center) from the ready templates, and Klamna sets up working hours, teams, canned replies, a queue, SLA policy, survey, knowledge base, AI agent, appointments and dialer drafts for you.

If another template fits you better, you can switch your business during the trial.

Choose what you need from the core packages: Call center, WhatsApp & Inbox, CRM and Sales & invoicing. Combine them, with a discount for two or more packages, priced per user. Add AI, Dialer, Appointments, Quality, Integrations & API or extra WhatsApp numbers, monthly or yearly.

Prices are in Egyptian pounds (EGP) and shown inside your account. You subscribe and top up your wallet through Kashier: bank cards (Visa/Mastercard), Meeza cards and mobile wallets such as Vodafone Cash. Learn more about packages.

AI is an optional add-on that runs on your own OpenAI account, so you control the cost. You build a knowledge base from articles, PDF and Word files and web pages, and the AI agent answers only from it and your customer records: it never invents prices or promises, declines off-topic questions and hands over to a person when needed.

The agent understands Arabic and English and replies in the customer's language on WhatsApp and chats, answers calls in a natural Arabic or English voice, and makes outbound calls for order and appointment confirmation or payment reminders. It also transcribes and analyses calls and fills quality scorecards.

Klamna supports two ways to connect WhatsApp. The official WhatsApp Business API (Meta) is the business-grade option: approved template campaigns and many agents on one number.

WhatsApp by QR code links your existing number by scanning a code on your phone. It suits a quick start and groups, with carefully paced campaigns. Either way, messages arrive in the same shared inbox; we recommend the official API for large campaigns, always within WhatsApp and Meta policies.

Yes. The Sales & invoicing module issues tax invoices with 14% VAT and can send them to the Egyptian Tax Authority (ETA) e-invoice system.

It also covers products, quotes, credit notes, recurring invoices, payments and sales and tax reports, all linked to the customer record in the CRM.

Our data processing is designed with Egypt's Personal Data Protection Law No. 151 of 2020 in mind, and we process your customers' data as a processor on your behalf and according to your instructions.

The platform offers per-page permissions for each user, two-factor sign-in and an audit log showing who did what. For details, see our Privacy Policy.

Yes. Klamna is built Arabic-first, with a full right-to-left interface, and is also available in English; each user picks their own language.

It also offers dark mode and a help centre with an AI help assistant.

Yes. Take calls and answer chats from the Android app or the Windows and Mac desktop app; the iPhone app is coming soon.

You can also work straight from the browser with the built-in browser phone (WebRTC), or from a desk phone.

Yes. Klamna connects to Shopify stores for orders and cash-on-delivery confirmation by WhatsApp or the dialer, and any other store or system can connect through the REST API with scoped keys and webhooks, documented at docs.klamna.io.

It also integrates with HubSpot, Salesforce, Zoho, Odoo and vTiger. Learn more about integrations.

The basic set-up takes minutes. Pick your business template and Klamna prepares working hours, teams, canned replies, a queue, a knowledge base and more.

Then connect WhatsApp and your phone lines and add your agents. Connecting the official WhatsApp API or your existing lines can take extra time depending on Meta and your provider's procedures, and our team helps you at every step.

Our support team is Egyptian and based in Cairo, available Sunday to Thursday, 9 am to 6 pm Cairo time, in Arabic and English.

Reach us from the contact page. Inside the platform, the help centre has an AI help assistant for how-to questions at any time.

Yes. If you have lines from a telecom provider, you can connect them to Klamna through a SIP trunk and route them to IVR menus, queues and working-hours rules in the call center.

If you need new numbers, talk to our sales team through the contact page and we will review the numbers available for your company. You can also keep your current WhatsApp number via QR linking or the official WhatsApp API.

Yes. Because Klamna is a cloud call center, agents can take calls and answer chats from the browser, the mobile app or the desktop app, anywhere with an internet connection.

Supervisors follow the team on the live wallboard, can listen, whisper and barge into calls, and track attendance, shifts and breaks (a break pauses queue calls automatically).

Yes. When a cash-on-delivery order arrives (from Shopify or any store connected through the API), you can confirm it with the customer before shipping in several ways: a WhatsApp message, a call from the AI agent, or the dialer working through an automatic list of COD orders.

That way you know which orders are confirmed before they go out with the courier, and every reply and call is logged on the customer record.

In Egypt, Klamna is provided by Etisalna for Information Technology (اتصالنا لتقنية المعلومات), an Egyptian company founded in 2022 and based in Cairo, commercial registry no. 197890.

Contracts and invoices are in Egyptian pounds (EGP), and support comes from our team in Cairo. Reach us from the contact page.