AC maintenance, plumbing, electrical, cleaning and pest-control companies depend on two things: fast, organised booking, and a technician who arrives on time at the right address. Reality is often different: requests arrive on several WhatsApp numbers, appointments live on paper or in a sheet, a technician arrives and nobody is home because the customer forgot, or calls from a personal mobile and the customer starts dealing with him directly, outside the company. In summer, with the rush of AC requests, the load on customer service multiplies.
Klamna organises the job from the first message to the service rating.
How Klamna serves a home-services company
Visit booking
An appointments calendar with services, technicians or crews, working hours and duration per service, booked from WhatsApp or calls, with a WhatsApp reminder before the visit and confirmation or rescheduling by reply.
Every request in one inbox
WhatsApp, Facebook Messenger, Instagram, website chat and calls in one shared inbox; customers send photos of the fault and their location in the same chat, and requests are assigned to the booking team.
Technicians on the company number
Technicians use the mobile app to call customers with the company number, and the call is recorded on the customer record in the CRM, so the customer stays the company's customer.
Confirmation and follow-up
A dialer campaign to confirm tomorrow's visits, and WhatsApp template campaigns for periodic AC or filter maintenance, all within calling hours and respecting the do-not-call list.
Complaints and satisfaction
Complaints become tickets with response deadlines and escalation, a satisfaction survey goes out after the visit, and the report builder shows results per technician and service.
AI agent and quotes
With the AI add-on, an AI agent answers questions and books the visit, and can build a quote only from your catalogue products and services through AI quotes, with the system computing prices and tax and every action allowed, approved or blocked as you decide.
What the home-services template sets up
Bookings & customer service and technicians & operations teams, services in the appointments calendar, canned replies, a call queue, an SLA, an AI agent and draft confirmation and follow-up campaigns.
An illustrative day at a maintenance company
A hot day in Cairo, and AC requests keep coming. Customers send a photo of the unit and their address on WhatsApp, and the AI agent books the nearest free slot. In the evening a dialer campaign confirms tomorrow's visits, and cancelled slots open up for others. Technicians call customers from the app with the company number before arriving. After each visit a satisfaction survey goes out, and any low rating becomes a ticket for the supervisor.
Organised visits and happier customers. Start with the free trial.