In most companies the support and sales mailboxes live in one place, WhatsApp in another and calls in a third. A customer e-mails, then calls to ask about it, and the agent on the phone has no idea the e-mail exists.
With Klamna, e-mail becomes a channel just like WhatsApp, inside the omnichannel inbox.
Connect your mailbox in minutes
- Any mailbox over IMAP and SMTP.
- Or sign in directly with Microsoft 365 or Google.
- Several company addresses (support, sales, accounts…), each routed to the right team.
New e-mails arrive automatically, open as a conversation and are linked to the contact in the CRM by the sender's address.
Reply as a team
- Assign e-mails to teams and agents like WhatsApp chats.
- Internal notes for colleagues that the customer never sees.
- Canned replies and attachments; replies go out from the company address.
- Write a new e-mail straight from a contact or lead page.
Marketing e-mail from the same system
Send newsletters and offers to contact lists from the campaign engine:
- A daily sending cap per mailbox to protect your sender reputation.
- A one-click unsubscribe link in every message, honoured automatically.
- Open and click tracking for every campaign.
Who is it for?
Any company with a support or sales mailbox that receives customer requests: online stores, insurance and service companies, real-estate developers handling booking enquiries, education centers, and B2B teams that want every message kept on the customer record.