In many companies internal work runs on personal WhatsApp groups: order photos, customer numbers, complaint details and call-center hand-offs. When someone leaves, all of that leaves with them on their phone. Klamna's team chat fixes that at the root.
Internal messaging where the work happens
Direct messages and groups
Message a colleague directly, or work in a group for a project, a shift or a branch, with files and mentions.
Teams that follow your structure
Team conversations follow Klamna's own teams (sales, customer service, reception, collections…), so everyone joins their team automatically.
Announcements for everyone
Managers and supervisors can post an announcement to all staff: a shift change, a new offer everyone must know, or an urgent notice.
Examples from Egyptian businesses
- Clinic or medical center: reception asks the doctor or the accountant about a booking without leaving the call screen.
- Delivery company: customer service coordinates a late order with operations in the branch group.
- Real-estate developer: the sales manager announces the payment plan of a new phase to the whole sales team at once.
Governance and security
- Data stays in the company system, not on personal phones.
- Retention periods set to your policy.
- Admin monitoring when needed, and every access is logged.
- People who leave lose access immediately.
- Data handled with the Egyptian Personal Data Protection Law No. 151 of 2020 in mind.
Who it is for
Call centers, customer service and sales teams that coordinate during calls and chats, and companies that want customer data out of personal groups.
Why Klamna
Agents answer the customer, ask a colleague and see the customer record on the same screen, in the browser or the mobile app, as part of the same system as the call center, the omnichannel inbox and the CRM.