In Egypt, customers message you on WhatsApp more than on any other channel. But when every agent replies from their own phone, messages get lost, nobody knows who answered whom, and when an agent leaves, the conversations leave too. On top of that, Instagram, Messenger and website chats each sit in a different place.
Klamna's omnichannel inbox brings every channel into one place, and the whole team works on it in an organised way.
Every channel, one inbox
- WhatsApp Business official API from Meta, for companies that need message templates, campaigns and stability.
- WhatsApp via QR code, for a quick start and group management.
- Facebook Messenger, Instagram and Telegram.
- Website chat widget, with calling straight from the browser.
Smart assignment and teamwork
Conversations are assigned to teams and agents, so every chat has a clear owner. Agents use canned replies for repeated questions, write internal notes that the customer never sees, and add labels such as "new order", "complaint" or "interested".
SLA timers: no conversation forgotten
Set the expected reply time and Klamna alerts you when a conversation is about to run late, so supervisors see the pressure before the customer loses patience.
Chatbot menus
Build a welcome menu, "1 for orders, 2 for bookings, 3 for customer service", and customers reach the right team without waiting. For smarter answers, add AI agents that reply from your knowledge base.
Measure satisfaction
When a conversation is closed, the customer receives a short satisfaction survey, and the results appear in reports per agent and team.
The same customer everywhere
The WhatsApp number is matched automatically to a contact in the CRM, so the agent sees the customer's calls, orders and tickets on one screen. If the customer calls later, the call center already knows them.
Examples from the Egyptian market
- An online store answering "where is my order?" on WhatsApp and Instagram: everything in one inbox, and canned replies save time.
- An education center receiving questions about schedules and fees from parents: the chatbot routes each question to the right desk.
- A real-estate developer getting messages from Facebook ads: chats are shared across the sales team and each agent follows their own leads.
WhatsApp campaigns done right
Send template campaigns on the WhatsApp Business API, or paced QR campaigns, and replies come back to the same inbox. Details are on Dialer & Campaigns.
Get started in a few steps
- Connect your WhatsApp number (API or QR) and your Instagram and Messenger accounts.
- Create teams and assign agents.
- Prepare canned replies and the chatbot menu.
- Add the chat widget to your website and go.
Why Klamna?
Because the inbox is not a separate product: it is part of one platform with calls, CRM, invoicing and appointments, in a full Arabic interface. And your team's conversations stay with the company, not on an agent's phone.
Start a free trial and connect your WhatsApp number in minutes.