A car showroom and its service center deal with two kinds of customer at once: a new buyer asking about a model, price, instalments and delivery date, and an existing owner who wants a service slot or asks "Is my car done?". The first usually comes from Facebook, Instagram and website ads; the second calls or sends a WhatsApp. With questions scattered across salespeople's mobiles and the service desk phone, sales chances slip, the same customer gets called twice, and periodic-service reminders go out late or not at all.
Klamna brings sales and after-sales into one system.
How Klamna serves the showroom and service center
Sales leads
Facebook/Instagram, TikTok and Google lead-ad leads and your web forms arrive through lead capture with their source and campaign, are assigned to salespeople in turn with a notification and a WhatsApp welcome, and appear in the CRM with custom fields such as requested model and payment method.
Test drives and service appointments
An appointments calendar with service types such as test drive, periodic service and inspection, with a WhatsApp reminder and confirmation by reply, booked from WhatsApp, a call or the AI agent.
Every channel in one inbox
WhatsApp, Facebook Messenger, Instagram, website chat and calls in one shared inbox, with separate sales and after-sales teams and canned replies for appointments, location and required papers.
A call center for the showroom
One number with an IVR menu that sends callers to sales or service, queues, call recording, and salespeople calling with the showroom number from their mobile. See the call center.
Reminders and follow-up
Dialer campaigns and WhatsApp templates for periodic-service reminders and lead follow-up, a WhatsApp message when the job on the car is done, and a satisfaction survey after the visit.
Quotes and invoices
Quotes and invoices with sales and e-invoicing; invoices can be sent to the Egyptian Tax Authority e-invoice system.
AI agent
With the AI add-on, an AI agent answers questions from the knowledge base and books appointments. It never invents prices or offers.
What the car template sets up
Sales and after-sales teams, canned replies, a call queue, service types in the appointments calendar, an AI agent and draft reminder campaigns.
An illustrative day at a showroom and service center
In the morning periodic-service reminders reach owners who are due, and several book straight from their reply. A new Facebook lead is assigned to a salesperson, who calls with the showroom number and books a Saturday test drive. In the service center a job is finished, and the owner gets a WhatsApp notice. At the end of the day the manager reviews leads by source and customer ratings after visits.
Clearer sales and service in one place. Start with the free trial.