A restaurant or catering company receives the same questions every day on WhatsApp, Instagram, Facebook and the phone: "Do you have a table for ten on Thursday?", "What is on the menu?", "Do you do a buffet for an engagement party?". At peak time nobody has a moment to answer, and bookings and large catering orders that could have closed are lost. After the visit, the restaurant only learns what the guest thought if a bad review appears online.
Klamna organises bookings, requests and follow-up in one place.
How Klamna serves restaurants and caterers
Every message in one inbox
WhatsApp, Instagram, Facebook Messenger, website chat and calls land in one shared inbox, with canned replies for the menu, address and opening hours, chatbot menus for common questions, and assignment to bookings and catering teams.
Table and hall bookings
Appointments by area or hall and opening hours, booked from WhatsApp or calls, with a reminder before the booking, confirmation or cancellation by reply, and a campaign to confirm tomorrow's bookings.
Catering and events
Each catering or event request becomes a lead in the CRM with the date, number of guests and details, follow-up tasks, a quote from your catalogue and then an invoice from sales and e-invoicing that can be sent to the Egyptian Tax Authority e-invoice system.
Ad leads and offers
Event leads from Facebook/Instagram, TikTok and Google lead ads arrive automatically through lead capture, and WhatsApp template campaigns carry offers for seasons such as Ramadan and the Eids.
Satisfaction and complaints
A satisfaction survey after chats and calls, tickets with response deadlines for any complaint, and reports that show where problems are.
AI agent
With the AI add-on, an AI agent answers questions about the menu, branches and hours from the knowledge base you write and books the table. It never invents prices or offers.
What the restaurant template sets up
Reservations & customer service and catering & events teams, areas in the appointments calendar, canned replies, an SLA, a satisfaction survey, an AI agent and a reservation confirmation campaign.
An illustrative day at a restaurant
In the afternoon a guest asks on Instagram for a table for ten on Thursday; the AI agent answers and books the indoor hall. Meanwhile a catering request for a party in Sheikh Zayed arrives from a Facebook ad and is assigned to the events team, who send a quote. On Wednesday evening Thursday's bookings get a confirmation message, and any cancelled table is released. After the visit a satisfaction survey goes out, and the manager reviews ratings every week.
More organised bookings and happier guests. Start with the free trial.