If your company is in Alexandria, you have probably noticed that most system vendors start with "we'll send you a technician". With Klamna you don't need that: the system is fully cloud-based, and set-up, training and support all happen online, so your location doesn't matter.
Remote set-up, step by step
Here is what getting started looks like for a company in Alexandria:
- Sign-up: register and pick your business from the ready templates; the template sets up working hours, teams, the queue, the IVR menu and canned replies in minutes.
- Lines: connect your company lines from your telecom provider over a SIP trunk, or ask our sales team about available numbers.
- WhatsApp: connect your company number to the WhatsApp Business API and add staff to the shared inbox.
- Staff: each agent signs in from the browser, the mobile app or the desktop app, or a SIP desk phone.
- Training: our team works with you online during support hours, Sunday to Thursday, 9 am to 6 pm Cairo time, and the in-app help centre has an AI assistant for how-to questions.
Alexandria businesses and how Klamna serves them
Shipping and logistics
With the shipping activity around the port, freight, clearance and delivery companies get many questions about shipment status. The inbox brings WhatsApp messages to the whole team, calls reach the free agent, and the API connects the system to your tracking platform. See shipping and delivery.
Clinics and medical centers
WhatsApp booking, patient reminders before visits, and an organised call center for reception. See clinics.
Shops and online retail
Shops selling online need cash-on-delivery order confirmation and WhatsApp customer service after the sale. See online stores.
Tourism and hotels on the coast
Bookings and enquiries arrive in Arabic and English and peak in summer. The AI agent (optional add-on) understands Arabic and English, replies in the customer's language, and hands over to a person when needed.
Factories in Borg El Arab and the industrial zones
The factory is in one place, the office in another and the warehouse in a third. Klamna puts them all on the same cloud PBX, with extensions, call transfer and conference rooms, plus a CRM to follow up customers and distributors.
What stays the same in Alexandria
- Pay in EGP from the wallet by card, Meeza or mobile wallet through Kashier.
- An invoice from an Egyptian company.
- A free trial before you decide.
- The same system and features: call center, WhatsApp, CRM, dialer and AI.
Comparing?
If you are comparing systems, talk to our team for a demo. Or get going from pricing.
Last updated: