The clinic receptionist is juggling the phone, WhatsApp and a paper book at the same time. One patient books, another cancels, a third forgets entirely. Every no-show means an empty chair and a doctor waiting.
Klamna Appointments organises the schedule, reminds patients and makes booking available from every channel.
Set up your schedule once
- Doctors, specialists and resources: rooms, equipment, anything that can be booked.
- Working hours per doctor or specialist, including days off.
- Visit types: consultation, follow-up, check-up... each with its own duration.
- A clear calendar showing the day and week for the whole team.
Book from any channel
Staff book from a call in the call center or from a chat in the inbox, and the appointment is saved on the patient's CRM record.
WhatsApp reminders and confirmation
- Automatic WhatsApp reminders before the appointment.
- The patient confirms by replying to the message, and the calendar updates.
- Those who don't confirm can be called through a dialer campaign using the automatic "tomorrow's appointments" list.
- Prefer text messages? Send SMS reminders through your own SMS gateway.
AI booking around the clock
With AI agents, patients can book on WhatsApp at night or on the weekend. The agent offers slots that are actually free, confirms the booking and hands over to a person when needed.
A calmer front desk
Reception sees who has confirmed and who hasn't, and cancelled slots free up early so other patients can take them.
Patient data kept safe
Per-page permissions mean reception sees only what it needs, sign-in is protected with two-factor authentication, and everything is handled with Egypt's Personal Data Protection Law No. 151 of 2020 in mind.
A ready template for clinics
Pick the clinic template, and Klamna sets up working hours, teams, canned replies, a queue, a satisfaction survey and booking drafts in minutes.
Examples from the Egyptian market
- A dental clinic in Maadi reminding patients about follow-ups and confirming them by WhatsApp reply.
- A medical center in Nasr City with several doctors and rooms, each with their own schedule.
- An education center booking placement tests for new students.
- A home-maintenance company booking technician visits and reminding customers beforehand.
Get started in a few steps
- Add doctors or specialists and their working hours.
- Define visit types and durations.
- Turn on WhatsApp reminders.
- Start booking from calls and chats.
Why Klamna?
Because appointments are connected to calls, WhatsApp, the CRM and AI in one platform, not a separate calendar that needs copy and paste.
Start a free trial and pick the clinic template.