Recruitment offices and employment agencies work between two sides: candidates asking every day "Any jobs?", "Where are my papers?" and "When is the interview?", and employers who want suitable candidates fast and clear follow-up. Questions come in on WhatsApp, Facebook and the phone, CVs arrive in several ways, and the status of each application lives in one employee's head or in a sheet nobody updates.
Klamna brings candidates, employers and requests into one place.
How Klamna serves a recruitment office
Every channel in one inbox
WhatsApp, Facebook Messenger, Instagram, website chat, e-mail and calls in one shared inbox, with separate customer service, applications and complaints teams, and canned replies for required documents and application steps.
Candidates and employers
In the CRM, a candidate is a lead or contact and an employer is an account, with status labels such as Missing documents, Interview and Shortlisted, custom fields for position and experience, and documents attached to the record. CSV/Excel import and export are available.
Applications captured automatically
Application forms on your website and job ads on Facebook/Instagram, TikTok and Google lead ads arrive automatically through lead capture, with duplicates merged and assignment to staff.
Interview appointments
An appointments calendar for interviews or tests, with a WhatsApp reminder and confirmation by reply.
Requests and complaints with clear deadlines
Every employer request or complaint becomes a ticket with a response deadline and escalation, and the report builder shows open cases.
Campaigns and outreach
WhatsApp template campaigns to tell candidates about new openings, and dialer lists to follow up candidates, within calling hours and respecting the do-not-call list.
AI agent
With the AI add-on, an AI agent answers questions about documents and application steps only from the knowledge base, hands over to staff when needed, and never promises any outcome.
What the recruitment template sets up
Customer service, applications and complaints teams, status labels, canned replies for documents, an SLA for complaints, starter knowledge-base articles, an AI agent and follow-up campaigns, all editable to fit the way your office works.
An illustrative day at a recruitment office
In the morning applications arrive from a Facebook job ad, and every candidate gets a WhatsApp welcome with the list of required documents. The AI agent answers repeated questions while staff review documents and update each candidate's status. An employer in New Cairo sends a new request, which becomes a ticket for the account manager. In the afternoon tomorrow's interview reminders go out, and the manager sees a report of open cases.
Clearer follow-up for candidates and employers. Start with the free trial.