Reception is the busiest desk in any clinic or medical center. The phone keeps ringing, WhatsApp fills up with "When is the next slot?", "How much is a consultation?" and "Is the doctor in on Thursday?", and the receptionist is serving the patient in front of them while three more wait on hold. At the end of the day there are no-shows nobody followed up and after-hours calls that were never returned.
Klamna puts all of this into one system, whether you run a single clinic in Nasr City or a medical center with branches across Cairo, Giza and Alexandria.
How Klamna runs your front desk
WhatsApp and calls in one inbox
WhatsApp (the official Meta API or a number linked by QR code), phone calls, Facebook, Instagram and website chat all land in one shared inbox. Every conversation is matched to the patient's record by mobile number, so staff see history and past appointments before they reply.
A call center that tames the rush
One number with an IVR menu that sends callers to booking or enquiries, a queue that tells patients their position, and a callback option instead of a long wait. After hours, working-hours rules and voicemail switch on automatically. See the call center.
Appointments by doctor and specialty
A calendar per doctor with working hours, visit types and durations. Patients get a WhatsApp reminder before the visit and confirm or cancel by replying. Read more about appointments.
An AI receptionist
With the AI add-on (running on your own OpenAI account, so you control the cost), an AI agent answers WhatsApp and phone calls. It understands Arabic and English and replies in the patient's language, answers only from the knowledge base you write, books, moves and cancels appointments, never invents prices or promises, and hands over to a person when needed.
Automatic confirmation calls
A dialer campaign calls tomorrow's appointments, confirms them and updates each booking from the patient's answer, while respecting calling hours and your do-not-call list.
Follow-up and invoices
Complaints become tickets with a response deadline, a satisfaction survey goes out after calls and chats, and when needed you issue invoices that can be sent to the Egyptian Tax Authority e-invoice system through sales and e-invoicing.
What the clinic template sets up
Pick "Clinic" at sign-up and Klamna creates a reception team and call queue, labels such as New patient and Complaint, canned replies for welcome, booking and location, visit types, starter knowledge-base articles, an AI agent with clearly limited permissions, and a draft campaign to confirm tomorrow's appointments. Everything stays editable.
An illustrative day at the clinic
At 11 pm a patient asks on WhatsApp about a dermatology appointment; the AI agent answers and books the first free slot on Sunday. In the morning the confirmation campaign calls tomorrow's patients, and any cancelled slot is freed for someone else. The receptionist opens the inbox to find the routine requests handled, leaving only the cases that need a human. At the end of the day the manager reviews patient ratings and call reports.
Give your front desk room to breathe and your patients a fast answer. Start with the free trial.