The same questions come in every day: "What are your hours?", "Where is my order?", "How much is a consultation?". Messages that arrive at night wait until morning, and the customer may have gone to a competitor. At the same time, you don't want a bot giving wrong answers or promising things you don't offer.
Klamna AI agents answer customers on your behalf, but only from the information you define.
Answers only from your information
You build a knowledge base: articles, PDF and Word files, pages from your website. The agent answers from it and from the customer's records in Klamna, and:
- never invents prices or makes promises on its own;
- politely declines questions outside your business;
- hands the conversation to a person when the customer needs a human or a decision is required.
On WhatsApp and chats
The agent replies on WhatsApp, Instagram, Messenger and website chat in the omnichannel inbox. It understands Arabic and English and replies in the customer's language. Each action (such as booking an appointment or preparing a quote) can be allowed, needs approval or never.
On phone calls, with a natural voice
The agent can answer inbound calls in the call center, or call customers: order confirmation, appointment confirmation or a payment reminder, with a natural voice in Arabic or English.
Analysis of every call
- A transcript of the call.
- A summary of the key points.
- Customer sentiment and agent attitude.
The Quality module can also fill scorecards automatically with AI.
You control the cost
AI is an optional add-on that runs on your company's own OpenAI account, so you see the cost directly and can set a budget.
Examples from the Egyptian market
- An online store confirming cash-on-delivery orders with a call or message from the agent, to reduce refused orders.
- A clinic in Cairo booking and confirming appointments on WhatsApp all day with Appointments.
- An education center answering questions about schedules and levels from its knowledge base, and handing registration to a person.
- A finance company reminding customers about instalment dates with calm, organised calls.
Start step by step
- Add your OpenAI key and set a budget.
- Build the knowledge base from your files and website pages.
- Switch the agent on for one channel and review its replies.
- Extend to calls and campaigns when you are confident.
Your data's privacy
The agent only sees the information it needs to answer, sensitive actions can require an agent's approval, and everything is handled with Egypt's Personal Data Protection Law No. 151 of 2020 in mind.
Why Klamna?
Because the agent is part of the same platform: it knows the customer from the CRM, books in the appointments calendar and records everything on the customer's timeline. It is not a separate tool that needs complex integration.
Start a free trial and begin with one agent on WhatsApp.