In salons, beauty centers and spas, most bookings arrive on WhatsApp and Instagram. A client asks the price of a service and for a free slot with a particular specialist, while the receptionist is answering messages and the phone and welcoming clients at the same time. The result: late replies, overlapping appointments, and no-shows that waste the specialist's time.
Klamna makes booking, reminders and follow-up easier.
How Klamna serves a salon or spa
Booking by specialist and service
An appointments calendar per specialist, chair or room, with services, durations and working hours. Bookings come from WhatsApp, Instagram or calls, with a WhatsApp reminder before the appointment and confirmation or cancellation by reply.
WhatsApp and Instagram in one inbox
WhatsApp, Instagram, Facebook Messenger, website chat and calls in one shared inbox, with canned replies for services, address and opening hours, and labels for clients.
A record per client
Every client has a record in the CRM with her visits, chats and preferred services, so staff start each conversation knowing who they are talking to.
Offers and campaigns
WhatsApp template campaigns for offers and seasons such as the Eids and wedding season, and SMS campaigns from your own gateway if you have one, with an opt-out line.
Booking confirmation
A campaign confirming tomorrow's bookings by WhatsApp or the dialer; cancelled slots open up for other clients.
Client satisfaction
A satisfaction survey after the visit, complaint tickets, and reports by service and specialist.
AI assistant
With the AI add-on, an AI assistant answers questions about services and prices only from the knowledge base you write, books the appointment and hands over to staff when needed.
What the salon template sets up
A reception & bookings team, services in the appointments calendar, canned replies, a satisfaction survey, starter knowledge-base articles on services, prices and policies, an AI assistant and a confirmation campaign.
An illustrative day at a salon
At 10 pm a client asks on Instagram for a colour appointment with a particular specialist on Saturday; the AI assistant answers and books it. On Friday Saturday's clients get a reminder, one cancels, and her slot goes to another client on the waiting list. Reception welcomes clients knowing messages are not piling up. After each visit a satisfaction survey goes out, and the manager reviews ratings by service and specialist.
A fuller, steadier calendar and clients who come back. Start with the free trial.