No company runs on a single system. You have an online store, a CRM your team relies on, or an in-house system built just for you. Klamna connects to them instead of asking you to replace them.
Online stores and order confirmation
Connect your Shopify store and new orders and customers arrive in Klamna automatically:
- WhatsApp messages on order events (confirmation, shipping…).
- Dialer lists to confirm cash-on-delivery (COD) orders before shipping, optionally with an AI agent.
- The goal: confirmed orders before the courier moves, and fewer refused orders and returns.
Store on another platform or a custom website? Connect it through the API and webhooks.
CRM systems
If your team uses HubSpot, Salesforce, Zoho, Odoo or vTiger, Klamna copies contacts, calls and chats to it, so your main system stays up to date and sales reps do not log every call by hand.
REST API and webhooks for developers
- API keys with the permissions you choose.
- Webhooks that notify your system of events: new call, new chat, ticket updated and more.
- Full documentation at docs.klamna.io.
Examples from Egyptian businesses
- Delivery company: the in-house tracking system pushes shipment status to Klamna, the customer gets a WhatsApp update, and if they call, the agent already sees the order.
- Insurance or finance company: the instalments system sends the overdue list, which becomes a dial list for collections and reminders.
- Education center: the registration website sends new requests, which are assigned to the sales team instantly.
Why Klamna
Integration turns Klamna into the communication hub for all your systems: the order comes from the store, the dialer or WhatsApp confirms it, and the result goes back. Learn more about the CRM and lead capture.