Delivery companies in Egypt see the same scene every day: the courier reaches the address and the customer is out, or the address says "next to the pharmacy" with no building number, or the courier calls from a personal mobile and the customer ignores the unknown number. Meanwhile customer service is flooded with calls and WhatsApp messages: "Where is my parcel?", "Can I change the time?", "The courier never came". Every failed delivery attempt means another trip, more cost and a less happy customer.
Klamna organises communication before and after delivery, from one place.
How Klamna serves a delivery company
Delivery-day confirmation
Today's shipments become a confirmation campaign: a WhatsApp message where the customer confirms they will be in or asks for another time, a call from the dialer for your team, or a call from an AI agent in a natural voice with the AI add-on. Every result is recorded and sent back to your system.
Address clarification
Customers send a detailed address or a location pin on WhatsApp before the courier leaves, and staff update the customer record instead of the courier calling ten times.
One inbox for customer service
WhatsApp, Facebook Messenger, Instagram, website chat and calls share one inbox, with canned replies for tracking and address confirmation, assignment to teams, and complaint tickets with response deadlines in the CRM.
An organised call center
One number, an IVR menu and queues per branch or service; staff and couriers call with the company number from the browser or the mobile app, and calls are recorded. See the call center.
Collecting overdue amounts
An automatic list of overdue amounts that the team calls within set calling hours and respecting the do-not-call list.
Connect your system
All of this links to your shipping system through the API and webhooks.
What the shipping template sets up
Customer service and operations & delivery teams with a call queue, labels such as Late delivery, Wrong address and Return, wrap-up codes such as Confirmed and Address changed, canned replies, an SLA for delivery complaints and a satisfaction survey, starter knowledge-base articles on delivery areas, cash on delivery and returns, an AI agent that follows shipments, and two draft campaigns for order confirmation and overdue collection.
An illustrative day at a delivery company
At 8 am today's shipments are loaded from the company system, and each customer in Cairo and Giza receives a WhatsApp message with the expected delivery window. One replies that he is at work and asks for tomorrow; another sends a location pin. Those who do not reply get a call from the AI agent. Couriers leave with a cleaner list, and customer service answers tracking questions from one inbox. At the end of the day the manager reviews open complaints and their deadlines.
Cut failed delivery attempts. Start with the free trial.