It is 11 pm and a customer asks on WhatsApp: "When does this course start?", "Is the doctor free tomorrow?" or "Where is my order?". If the answer waits until morning, there is a good chance they already asked someone else. AI auto-replies give you someone answering at any hour, as long as the answers are right.
The fair worry about chatbots
Most business owners worry about the same thing: the bot quotes a wrong price, promises something that doesn't exist, or wanders off topic. That is why AI agents in Klamna are built around clear rules:
- They answer only from the knowledge base you added (articles, PDF and Word files, pages from your website) and your company records.
- They never invent prices or promises.
- They decline questions outside your business.
- They hand over to a person when the customer asks or the question needs a human.
- Every action has a setting: allowed, needs approval, or never.
Two levels: menus and AI
A regular chatbot is a simple menu: "press 1 for appointments, 2 for prices, 3 for customer service". It is good for routing and common questions and needs no AI.
An AI agent understands the customer's question in their own words, in Arabic or English, and replies in the customer's language. It is an optional add-on that runs on your company's own OpenAI account, so the cost stays under your control.
What does the AI agent actually do?
- Answers questions from the knowledge base: hours, services, branches, policies.
- Books appointments in a doctor's or specialist's calendar through appointments.
- Builds a quote from catalogue products only; the system computes prices and tax and sends the PDF in the chat. Details in AI quotes and knowledge base.
- Answers phone calls too, in a natural voice, and makes outbound calls to confirm orders and appointments and remind about payments.
- Follows up replies to WhatsApp campaigns.
If you run several businesses or brands, split the knowledge base into categories, and each agent answers only from its own.
Where does your team fit?
Every chat the agent handles appears in the shared inbox, and an agent can step in at any moment. When a chat is handed over, your agent sees the full conversation and the customer's history, so the customer isn't asked the same questions again.
How to start
- Connect the WhatsApp Business API (see WhatsApp API Egypt).
- Turn on the AI add-on and add your company's OpenAI key.
- Build the knowledge base: FAQs, files, pages from your website.
- Set which actions are allowed and which need approval.
- Test the agent yourself, then switch it on for part of your chats.
Read about AI agents, or talk to our team to try it with you.
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