Your sales team dials numbers by hand from an Excel sheet, and half their time is lost on unanswered rings or answering machines. Cash-on-delivery orders ship without confirmation, come back refused, and you pay shipping twice. And reminders about instalments and appointments happen whenever someone remembers.
Klamna Dialer & Campaigns lets your team talk more and dial less.
Dialing modes for every team
- Preview: the agent sees the customer record before calling, ideal for consultative sales such as real estate.
- Progressive: Klamna dials the next number automatically as soon as an agent is free.
- Predictive: Klamna dials several numbers in parallel, detects answering machines, and connects agents only to calls answered by a person.
- IVR campaigns: a recorded voice message with options the customer can press, no agent needed.
- AI-agent calls: an AI agent calls and talks to the customer in Arabic or English to confirm an order or appointment or remind them about a payment.
Lists that build themselves
No need to prepare a sheet every day. Klamna builds automatic lists from:
- New leads from the CRM.
- Tomorrow's appointments from Appointments, ready to confirm.
- Overdue invoices from Sales & E-Invoicing for payment reminders.
- Missed calls that were never returned.
- Cash-on-delivery orders from Shopify or any store connected through the API.
Responsible, organised calling
- A do-not-call list protects customers who asked not to be contacted.
- Calling hours so no call goes out at the wrong time.
- Rotating caller IDs across a pool of your lines.
- A live wallboard showing campaign progress and agent status.
WhatsApp campaigns done right
- Template campaigns on the official Meta WhatsApp Business API.
- Paced QR campaigns on QR-linked WhatsApp numbers, with random gaps between messages.
- Replies land in the omnichannel inbox, and you can let AI follow up the replies.
Every result recorded
The outcome of every call (answered, busy, interested, order confirmed...) is saved on the customer record, so the next follow-up starts where the last one ended.
Examples from the Egyptian market
- An online store or delivery company confirming COD orders before shipping, to cut returns and refused orders.
- A real-estate developer calling leads from a new launch campaign in progressive mode before they go cold.
- A finance or insurance company reminding customers about overdue instalments in an organised campaign.
- A clinic confirming tomorrow's appointments with a short IVR call.
Get started in a few steps
- Choose the list: automatic or from Excel.
- Choose the dialing mode and calling hours.
- Assign agents or select an AI agent.
- Launch the campaign and follow it on the live wallboard.
Why Klamna?
Because the dialer is part of the same platform: lists come from the CRM, appointments, invoices and your store, results go back to the customer record, and WhatsApp replies arrive in the same inbox.
Start a free trial and run your first order-confirmation campaign.